ONLINE ORDERS DISPATCH
Online orders are currently experiencing a 7 business days* dispatch delay, due to increased volume & delays as a result of the NSW, ACT & VIC lockdowns.
We thank you for your patience and understanding during this time.
*Please allow an extra few days for dispatch of elfa orders.
Howards Storage World
AUSTRALIA POST UPDATE: EXPECT DELAYS
Australia Post are currently experiencing widespread delays due to congestion in the network. Please expect delays to typical delivery timeframes as Australia Post work through this peak period.
Stay up to date with the latest network updates from Australia Post here.
HAVE A QUESTION ABOUT SHIPPING & DELIVERY?
Dispatching and delivering your order as quickly as possible is top priority for us. Once your order has been dispatched, you will receive an email and tracking information notifying you of this.
See below for more information.
SHIPPING & DELIVERY FAQ'S
How are shipping costs calculated?
Shipping costs are based on a combination of your delivery location, item weights and sizes. Some larger items are considered ‘Big & Bulky’ by couriers and these may attract a higher shipping cost.
Do you ship internationally?
We do not currently offer delivery for online orders outside of Australia.
Has my order been dispatched?
You can check the status of your online orders by logging in to your account here and viewing the Orders tab. Once your order has been dispatched, you will receive a notification with tracking information to the email address you provided on your order.
How do I find the tracking information for my order?
Once your order has been dispatched, to locate the tracking number, log in to your account and click on the relevant order number within the Orders tab. The tracking information will be located with the delivery address for your order. If available, clicking the tracking ID will take you to the courier’s site where you may track your order.
How long will it take for my order to be delivered?
In stock orders typically take 2-3 business days to be dispatched from our Sydney facility. Delivery times will vary depending on your location within Australia. If for some reason your order is not able to be dispatched on time, our Customer Service Team will be in contact with you.
Please note we strongly recommend providing ‘Authority to Leave’ during checkout if you may not be available to sign for the delivery, as the delivery day cannot be guaranteed. It is the receiver’s responsibility to organise re-delivery or collection from courier outlets/depots if a parcel is not able to be delivered. Orders containing elfa items may take up to 5 business days to be dispatched and our Customer Service Team will advise if further delays are expected. For more info on delivery please click here.
My order is showing as delivered but I have not received it.
We’re sorry to hear you have not received your order. Please double check your tracking information, delivery address and instructions provided during checkout and then contact our Customer Service Team at email@example.com if you require further assistance.
What is an oversized item (Big & Bulky)?
These items are typically over 1 metre in length and/or are considered bulky based on their shipping size/volume. These items may incur a higher delivery fee and cannot be delivered by Australia Post or taken/redirected to a Post Office if you are not available to receive the goods at the time of delivery.
We strongly recommend providing ‘Authority to Leave’ for Big & Bulky items as they may be difficult to collect/transport from a courier outlet/depot. In most cases, if you have ordered a Big & Bulky item and have not provided ‘Authority to Leave’ our Customer Service Team will be in contact with you to confirm delivery details before we dispatch your order.
Do you offer Click & Collect?
Items purchased online can be exchanged or refunded with our online store within 30 days if the items are deemed to be faulty OR if for any reason the items are unsuitable and still in a saleable condition.
Return shipping costs and the safe transit of items being returned or exchanged are the responsibility of the customer and goods will be inspected once received at our Sydney facility.
Original shipping costs are not refundable.