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Store Services

  • Returns Policy

    Need to take a product home to see if it fits? No problem! You have up to 30 days from the date of purchase to return it for a refund or exchange.

    Please note that return shipping costs and the safe transit of products being returned or exchanged are the responsibility of the customer. Original shipping costs are not refundable.

    Please ensure that you keep the receipt and packaging and that the product is still in an unused and saleable condition. Plus kindly process the return at the store of purchase. This is in addition to your rights under Australian Consumer Law. For additional Warranty information, click here. Happy organising!

  • FREE design, measure & quote
    Our Elfa and Neata shelving systems can provide so many combinations, it can become a little confusing. Plus, sometimes you may not know exactly what you want. But don't worry, our storage and organisations experts are happy to help by providing a free design, measure and quote service so that you get the best storage solutions for your home or office. You're welcome to visit us in store, or contact your local store to arrange an in-home visit.
  • Product assembly
    Need help to assemble a product?... Simply ask our friendly staff for assistance. If you're purchasing a more complex Elfa or Neata shelving system, ask your local store staff about an installation service. An installation fee may apply.
  • Expert storage & organisation advise
    At Howards, we pride ourselves on being the storage and organisation experts. Our objective is to solve your storage dilemmas with expert advice across a huge range of quality products. Simply ask our friendly staff for assistance.
  • Local delivery available
    Howards are happy to organise home delivery of your purchase to make it easier for you. Just ask your local store for details. A small fee may apply in some instances.
  • Same prices online & in store
    At Howards, whether you shop online or visit your local store, we endeavour to ensure the Recommended Retail Price will be the same (maximum price).
    NOTE: Sale and Promotional Pricing

    'Sale' Pricing: in-store or online 'Sale' items will vary from store to store. Online 'Sale' items represent products that are available online only and are not necessarily available in stores.

    'Promotional' Pricing: in-store or online 'Promotional' products may be subject to additional terms and conditions (eg: Howards Inspirations Member prices) and not necessarily available in all stores. We recommend you contact your local store to confirm product availability and pricing.
  • Quality products
    At Howards, we pride ourselves on providing our customers with superior-quality products, whether they are sourced ourselves, or via our local partners. A range of Howards Storage World branded products are now manufactured exclusively for our stores and are clearly identified with our unique Howards branded packaging. We also partner with some of the world's best and most recognised international brands to provide our customers with the best options available.
  • Extensive product range
    Howards searches the world for the very best storage and organisational solutions, offering over 4,000 quality products to choose from. Whilst we endeavour to represent all of our products online, our stores are unable to physically carry our entire range in-store so not all products represented online may be available at your local store. We recommend you contact your local store to confirm product availability.
  • Australian owned & operated
    Howards Storage World originated in Australia in the early 1970's as a single store called "Stack and Store" in the Sydney suburb of Northbridge. From 1997, Howards Storage World was established as a franchise business that still remains Australian owned and operated.
  • Award winning Reward Program
    Our Howards Inspirations Reward Program was the recipient of the 2013 Australian Institute of Marketing - Loyalty Programs 'Award for Excellence'. To learn more about the Howards Inspirations Reward Program, click here